Conditions of Use

PRICES:
All prices include delivery within Australia by Australia Post.
Overseas orders are shipped fully insured by First Class Air Mail at a flat rate of $21.00.

RETURNS POLICY:
If you are not completely satisified with your purchase, simply return it within 7 days for a full refund (not including delivery costs). Products must be returned in original condition with original packing.

WARRANTY CLAIMS:
Every product on Justwrite has a manufacturers warranty, usually 12 months but some products may have longer or shorter warranties. To make a warranty claim email us at info@justwrite.com.au and we will take it from there. We handle all warranty claims on behalf of our customers.

ADDRESS FOR RETURNS:
JustWrite Pen Company 7 Hill St Blackstone QLD 4304

PAYMENT OPTIONS:

Credit Card:
Visa, Mastercard.

Direct Deposit:
By Phone Banking, Internet Banking or over the counter transfer.

PayPal:
PayPal is an internet payment system owned by the highly successful online auction website E Bay. The main advantage of PayPal is that you only have to give your credit card details to PayPal. You can then use PayPal at any website that accepts it and your credit card is debited by PayPal.

SHIPPING:
Prices shown on the JustWrite website include delivery within Australia by Australia Post. Orders are sent by Australia Post Express Post overnight service, Registered Mail or Parcel Post depending on the value of the order.
Overseas orders are shipped fully insured by First Class Air Mail at a flat rate of $21.00.

If you get a message advising that shipping is not available to your location please email us. Email: info@justwrite.com.au

SECURITY:
We use SSL (Secure Sockets Layer) 128 bit encryption to protect your information including your personal details, address, phone number, email address and credit card information. You can tell when you are using SSL by the address in the browser website address field which will begin with https instead of http, and a padlock (Internet Explorer) or key (Netscape Navigator) at the bottom right of your screen in the Status Bar. You can also confirm this by Right Clicking on the page you are viewing and selecting Properties. Details of the Secure Connection will be displayed. Every page where you are asked to provide information is protected by SSL.

PRIVACY POLICY:
We respect your right to privacy. We do not use any information that you provide to us for any purpose other than fulfilling your order, providing you with requested information and informing you of special offers from time to time. We do not release it to third parties for any reason whatsoever, except where required by law. We do not use it for general marketing purposes. We use the latest available technology and sound commercial practices to prevent unauthorised access to your information. We regard email communications as confidential and private, and subject to this policy.

On December 21 2001 the Federal Governments National Privacy Principles came into effect to prevent individuals personal information being misused by organisations. The legislation covers the collection of information from consumers and we are fully compliant with this legislation. If you would like more information about this legislation go to www.privacy.gov.au

CONTACT US:
If you have any concerns at all about shopping with justwrite please feel free to contact us at by email at: info@justwrite.com.au